Terms & Condition
The person signing the booking form accepts that they are authorised to make this booking, must be over 18 years of age and agrees to take full responsibility for the property and the payment of any rental/fees or damages. This includes making sure that everyone staying at the property is aware of these terms & conditions. At the time of booking, you will be asked to supply your full name and address and the total number of guests.
You must pay a 30% deposit on booking via bank transfer or cheque. The remainder of the balance is payable six (6) weeks before the start of the let. If a booking is made less than 6 weeks before the start of the holiday, you must pay the full rental charges at the time of booking/as soon as your reservation has been confirmed. Failure to pay the balance of rental charges by the due date (6 weeks prior to arrival) will result in the owner treating the property as available for re-booking.
A booking is made on acknowledgement of a non-returnable deposit together. Payment of the remainder is due six weeks prior to tenancy start date. Failure to pay the remainder may result in cancellation of the holiday. Cheques will not be accepted less than 1 week in advance of holiday start date.
For bookings made after 29th December 2021, cancellations will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property as follows:
1. National Lockdown
If your booking has to be cancelled because the property is put under Government Restrictions and has to close, and the period of closure covers your booking, you will be refunded in full.
2. Local Lockdown
In the event that the address given at the time of booking is put into Local/Regional Lockdown rendering you unable to travel, and the period of restriction covers the period of your booking you will be refunded in full.
3. Cancellation by us
If we have to cancel your booking for any reason including a Force Majeure event, you will be refunded in full. You must accept that our liability is limited to the amount of any deposit/rent paid at the time.
4. Cancellation by you and/or any of your intended occupants
This includes, but is not limited to, inability or disinclination to travel and/or stay due to illness (including Covid), a requirement or recommendation to self-isolate or quarantine, Covid Vaccination appointments, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, and according to the sliding scale below. We strongly advise that guests take out UK travel insurance policy to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.
With the exceptions of cancellations made under points 1, 2 and 3 above, refunds will be subject to a non-refundable administration fee of £50 to cover our costs and third-party costs related to the cancellation and rebooking, such as admin costs, re-marketing costs, bank fees, accounting fees or commission payments.
If the cottage is re let, the amount refunded will be the re-booking value (which may be less than you paid) less the non-refundable £50 administration fee.
We strongly recommend guests take out a travel insurance policy which includes Cancellation and Curtailment Protection Insurance. These are available at very affordable rates and give you peace of mind that you will get your money back if you need to cancel your holiday. There are several suitable options covering COVID-related cancellations for example
Please be aware we are not selling, promoting, endorsing or recommending any particular product, nor do we benefit financially or have any formal relationship with any of these providers.
You should not arrive before 3pm on arrival day, and you should leave by 10am on departure day unless otherwise advised. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the holiday period. On departure you must leave the property in a clean and tidy condition in accordance with the departure cleaning requirements.
USE OF THE PROPERTY
Under no circumstances must more than the maximum number of persons as stated on the website occupy the property unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed. You agree to use the property solely for its intended purpose as self-catering holiday accommodation. You must not use the property or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours. Miner’s Cottage is in a peaceful location and we ask that you respect that. As such, the playing of music, singing or other excessive noise that can be heard outside of the property after 9pm is not permitted. Causing a nuisance or disturbance may result in being asked to leave.
There must be no smoking anywhere on the premises.
Rubbish is collected by the Local Authority every Thursday morning, but they will not come to the rear of the property to remove the bin bags. Red bin bags are supplied for all waste and you must place these at the front of the Cottage for collection on Thursday morning in time for collection.
We shall not be liable to you or your party of any loss or damage to property however arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.
DAMAGE AND BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
We appreciate that accidents can happen and take a pragmatic and sensible approach to damage and breakages. We would not charge you for the odd broken mug or glass, but please do inform us of any breakages/damage as it occurs so that we can put it right. If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort, as we want to ensure things are as good as they can be for all our guests. However, if for example you dye your hair and the product used discolours tiles/fittings; if you apply tanning products and this spills on or discolours the furnishings; if you leave pots and pans unwashed or with burnt on food residue or don’t leave the oven clean and free from grease then we will need to deduct the cost of putting things right.
Prior to your arrival, you MAY be asked to pay a Good Housekeeping Bond (GHB) of £150 by bank transfer. We ask that you look after the property and its contents as if it were your own home and hand it back to us in the same condition as it was at the start of your stay. If you mistreat the property or its contents (or fail to comply with other obligations giving rise to costs incurred by us) you are required to cover the cost of any resulting damage and this may be deducted from your GHB. This is principally to cover repairs or replacements as a result of damage and breakages and/or extra cleaning costs – for example where the property has not been returned to us in accordance with the departure cleaning requirements. If you lose a key we will replace it and deduct this cost from your GHB. Damages in excess of the GHB will be invoiced to you. The GHB will be refunded by bank transfer within 7 working days of your departure, subject to any deductions made.
RIGHT OF ENTRY
We retain the reasonable right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the property during your stay.
WiFi & Netflix
WiFi and Netflix are provided for the guest’s reasonable use but do not form part of the booking contract. The guest agrees to reasonable and lawful usage of these services. If for any reason these services fail, we will do all possible to get them reconnected but there will be no liability for loss of service.
Every effort has been made to ensure that you have an enjoyable stay. However if you have any problem or cause for complaint, it is essential that you contact us immediately. We live on site and will do our best to resolve any issues as soon as we can. We value your custom and want you to return.
GUESTS BRINGING THEIR DOG
One dog is welcome unless by prior arrangement. Your dog is not allowed in the bedrooms or on any furniture and must not be left alone. If you have a puppy please take extra care. Any chewing of furniture or soft furnishings will result in the item needing replacing at your expense.
Please ensure that dog hair is removed from the rug before you leave. If the property requires additional cleaning or dogs have been in the bedrooms, we reserve the right to charge a £50 fee to cover the cost.
DATA PROTECTION AND PRIVACY
Information provided on Booking Forms or via email will remain confidential and will not be disclosed to a third party. We will not share this information with anyone.
ADDITIONAL TERMS DUE TO COVID
Due to COVID 19, health and safety is of paramount importance to us. To help keep you, our cleaner, ourselves and local residents as safe as possible and reduce the risk of spreading the virus the following T&Cs are now in place:
1. If you feel unwell prior to your travel and are experiencing COVID 19 symptoms, please do not travel. You must cancel your holiday. As per our existing T&C’s above, it is recommended that you take travel insurance to cover your holiday with us.
2. If you experience symptoms during your stay, you must vacate the cottage as soon as possible and let us know in order that we can arrange for professional deep cleaning to be carried out. If you are unable to travel home, you will be liable for any additional nightly fees.
3. Prior to leaving the cottage, please place all bedding and towels into the laundry bags that are available in each bedroom, and place all rubbish into the external bin.